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      What should I do if my order arrives damaged or with a missing item?

      If your order arrives damaged or if an item is missing, please contact us as soon as possible after delivery so we can resolve the issue.

      When reaching out, include your order number, a short description of the problem, and photos of the damaged product and packaging, if applicable. This helps us quickly assess the situation and work with the courier if needed.

      If an item is confirmed to be damaged or missing, we will arrange an appropriate solution, such as a replacement or refund, in line with our policies and EU consumer protection rules.

      Important notes

      • Please report damage or missing items promptly after delivery
      • Photos of the parcel and product help speed up the process
      • Do not dispose of damaged items or packaging until we respond
      • Issues caused during shipping are handled separately from standard returns

      For related information, you may also want to see:

      Author

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      Anna Laaspere

      With over 10 years of hands-on indoor gardening experience, I’ve been growing herbs and vegetables indoors together with my daughter, turning a small home experiment into a lasting family tradition. Over the years, I’ve tested smart garden systems and indoor growing techniques that make indoor gardening simple, reliable, and enjoyable. Today, I share practical guidance focused on healthy living and fresh, homegrown food to help others grow successfully indoors, regardless of space or experience.

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      What our customers say:

      ★★★★★

      Awesome little garden. Easy to get going, plants started sprouting fast. If you like tech toys and growing stuff, this is a win.

      Egert

      ★★★★★

      Happy with it so far, can see the plants getting bigger all the time.

      Riho

      ★★★★★

      Great little setup for veggies without all the hassle. You don’t have to be a gardener at all, the app makes it simple. If you’ve been thinking about starting but feel like you can’t, LePot makes it possible.

      Laura

      Trusted by Customers Across Europe

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      All orders ship from our Estonian warehouse and are packed with care.

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      IndoorGarden

      IndoorGarden helps you grow fresh greens indoors all year round with a carefully selected range of smart indoor gardens, grow kits, seeds, planters, sprouting jars, and accessories. From self-watering systems and grow lights to nutrients and essential gardening tools, we provide everything you need to grow sustainably at home.

      Whether you’re just starting your indoor gardening journey or upgrading your current setup, IndoorGarden is here to support greener, healthier living spaces.

      Founded in Estonia, serving customers across Europe.

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      IndoorGarden

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