Refunds are processed within 14 days after we receive the returned product, in accordance with EU consumer protection rules.

Once your return has arrived at our warehouse and the item has been inspected, we will initiate the refund. The refund is always made using the same payment method that was used for the original purchase, unless agreed otherwise.

Please note that while we process refunds promptly, the time it takes for the refunded amount to appear in your account depends on your bank or payment provider and may take a few additional working days.

Important notes

• Refunds are issued after the returned item is received and checked
• The legal maximum refund period is 14 days from receipt of the return
• Bank processing times may vary depending on the payment method used

For related details, you may also want to see:

• How do I return a product?
• What is your return policy?