Yes, you may be able to change or cancel your order before it has been packed and shipped from our warehouse. Once an order has been dispatched, changes or cancellations are no longer possible.
Orders are usually processed quickly after payment so that delivery is not delayed. If you need to make a change or cancel your order, please contact us as soon as possible with your order number, and we will check whether it is still possible.
If your order has already been shipped, it can no longer be changed or cancelled. In that case, you can still use your right of return after delivery in accordance with our return policy.
Important notes
- Changes and cancellations are only possible before dispatch
- Once shipped, orders must follow the standard return process
- Processing speed helps ensure fast delivery, so timing matters
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