To return a product, please contact us first by email and let us know that you wish to make a return. Returns must be requested within 14 days of receiving your order, in line with EU consumer law.
When contacting us, include your order number and a short explanation of the return. We will then provide you with the next steps and return instructions.
Returned products must be unused, in original condition, and in their original packaging. Once we receive and inspect the returned item, we will process your return according to our return policy.
Important information about returns
- Returns must be requested within 14 days of delivery
- Products must be unused and in original condition
- Return shipping costs are usually paid by the customer unless the product is faulty or incorrect
- Refunds are processed after the returned item has been received and checked
If a product arrives damaged or faulty, please contact us as soon as possible so we can resolve the issue.
For full details, please see:
