Latest posts
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What is the hardest herb to grow indoors?
For most people, rosemary is considered the hardest herb to grow indoors. It needs very bright light, good airflow, and well-draining conditions, which are difficult to maintain consistently inside a home. Rosemary naturally grows as a woody, sun-loving plant outdoors. Indoors, it often struggles with low light and excess moisture, leading to weak growth or Read more
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Who do I contact if I have a problem with my order?
If you have any problem with your order, please contact us directly and we’ll be happy to help. The fastest way is via our Contact Us page, where you can reach us through webchat or send us a message. You can also contact us on social media: We actively monitor all of these channels and Read more
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Will I receive an invoice for my order?
Yes, you will always receive an invoice by email for your order. After your order is confirmed, the invoice is sent automatically to the email address you used at checkout. This applies to both private customers and company orders. If you are ordering as a company with a valid EU VAT ID, we can issue Read more
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Can I order as a company with a VAT ID?
Yes, you can order as a company with a valid EU VAT ID. For EU B2B (intra-Community) transactions, VAT is usually charged at 0% when both companies are VAT-registered and located in different EU countries. To place a VAT-free B2B order, please contact us before ordering and include: We will then issue a company invoice Read more
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How do you protect my personal data?
We protect your personal data in accordance with EU GDPR regulations and use it only for purposes related to processing and delivering your order, providing customer support, and meeting legal obligations. Your data is handled securely and shared only with trusted service providers when necessary, such as payment processors, delivery partners, and IT service providers. Read more
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What if my package is delayed or lost?
If your package is delayed, we will do our best to get it to you as quickly as possible. This usually means we contact the courier directly, investigate the cause of the delay, and work to move the shipment forward. Delivery delays can occasionally happen due to factors outside our control, such as peak seasons, Read more
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What should I do if my order arrives damaged or with a missing item?
If your order arrives damaged or if an item is missing, please contact us as soon as possible after delivery so we can resolve the issue. When reaching out, include your order number, a short description of the problem, and photos of the damaged product and packaging, if applicable. This helps us quickly assess the Read more
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How long do refunds take?
Refunds are processed within 14 days after we receive the returned product, in accordance with EU consumer protection rules. Once your return has arrived at our warehouse and the item has been inspected, we will initiate the refund. The refund is always made using the same payment method that was used for the original purchase, Read more
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How do I return a product?
To return a product, please contact us first by email and let us know that you wish to make a return. Returns must be requested within 14 days of receiving your order, in line with EU consumer law. When contacting us, include your order number and a short explanation of the return. We will then Read more
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Can I change or cancel my order after placing it?
Yes, you may be able to change or cancel your order before it has been packed and shipped from our warehouse. Once an order has been dispatched, changes or cancellations are no longer possible. Orders are usually processed quickly after payment so that delivery is not delayed. If you need to make a change or Read more
