{"id":5417,"date":"2026-04-27T14:43:49","date_gmt":"2026-04-27T11:43:49","guid":{"rendered":"https:\/\/indoorgarden.ee\/varia\/what-if-my-package-is-delayed-or-lost-et\/"},"modified":"2026-04-27T14:43:49","modified_gmt":"2026-04-27T11:43:49","slug":"what-if-my-package-is-delayed-or-lost-et","status":"publish","type":"post","link":"https:\/\/indoorgarden.ee\/et\/varia\/what-if-my-package-is-delayed-or-lost-et\/","title":{"rendered":"Mis siis, kui minu pakk on hilinenud v\u00f5i kaotsis?"},"content":{"rendered":"<p><em>Pakkide hilinemine on harv, kuid kui see juhtub \u2013 meie klienditugi aitab pakki j\u00e4lgida ja vajadusel uue saata.<\/em><\/p>\n\n<p>If your package is delayed, we will do our best to get it to you as quickly as possible. This usually means we <strong>contact the courier directly<\/strong>, investigate the cause of the delay, and work to move the shipment forward.<\/p>\n\n\n\n<p>Delivery delays can occasionally happen due to factors outside our control, such as peak seasons, weather conditions, or courier network issues. When this happens, we actively follow up rather than leaving you to handle it alone.<\/p>\n\n\n\n<p>If a package is confirmed as <strong>lost<\/strong>, we will cover it and <strong>send you a replacement at no additional cost<\/strong>. Before doing so, the courier must complete their investigation, which can take some time. As soon as the situation is officially confirmed, we act immediately to resolve it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Important notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delays are handled by <strong>actively contacting the courier on your behalf<\/strong><\/li>\n\n\n\n<li>Lost packages are <strong>covered by us<\/strong>, not the customer<\/li>\n\n\n\n<li>Courier investigations may take time, but we follow up continuously<\/li>\n\n\n\n<li>We keep you informed throughout the process<\/li>\n<\/ul>\n\n\n\n<p>For related information, you may also want to see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-can-i-track-my-order\/\" data-type=\"post\" data-id=\"2640\">How can I track my order?<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-long-does-delivery-take\/\" data-type=\"post\" data-id=\"2634\">How long does delivery take?<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Pakkide hilinemine on harv, kuid kui see juhtub \u2013 meie klienditugi aitab pakki j\u00e4lgida ja vajadusel uue saata. If your package is delayed, we will do our best to get it to you as quickly as possible. This usually means we contact the courier directly, investigate the cause of the delay, and work to move [&hellip;]","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[72],"tags":[],"class_list":["post-5417","post","type-post","status-publish","format-standard","hentry","category-varia"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":2652,"url":"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/what-if-my-package-is-delayed-or-lost\/","url_meta":{"origin":5417,"position":0},"title":"What if my package is delayed or lost?","author":"Anna Laaspere","date":"14. jaan. 2026","format":false,"excerpt":"If your package is delayed, we will do our best to get it to you as quickly as possible. This usually means we contact the courier directly, investigate the cause of the delay, and work to move the shipment forward. Delivery delays can occasionally happen due to factors outside our\u2026","rel":"","context":"In &quot;Orders, Shipping &amp; Payments&quot;","block_context":{"text":"Orders, Shipping &amp; Payments","link":"https:\/\/indoorgarden.ee\/category\/indoor-gardening-faq\/orders-shipping-payments\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5432,"url":"https:\/\/indoorgarden.ee\/et\/varia\/how-can-i-track-my-order-et\/","url_meta":{"origin":5417,"position":1},"title":"Kuidas saan oma tellimust j\u00e4lgida?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Tellimuse j\u00e4lgimise link saadame e-postile, kui pakk teele l\u00e4heb. Vaatame, kuidas Omniva, Smartpost ja DPD j\u00e4lgimine toimib. You can track your order using the tracking link sent to you by email once your order has been packed and handed over to the courier from our warehouse. After your order is\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5431,"url":"https:\/\/indoorgarden.ee\/et\/varia\/how-much-does-shipping-cost-et\/","url_meta":{"origin":5417,"position":2},"title":"Kui palju maksab saatmine?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Saatmiskulud s\u00f5ltuvad sihtkohast ja tellimuse summast. Eestis tellimustele \u00fcle 50 \u20ac on saatmine tasuta. Shipping costs depend on your delivery country and the shipping method you choose at checkout. All shipping prices shown on our website include VAT, so there are no additional shipping taxes added later. Shipping options and\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5416,"url":"https:\/\/indoorgarden.ee\/et\/varia\/what-should-i-do-if-my-order-arrives-damaged-or-with-a-missing-item-et\/","url_meta":{"origin":5417,"position":3},"title":"Mida teha, kui tellimus saabub kahjustatuna v\u00f5i osa puudub?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Kahjustatud v\u00f5i puuduva sisuga pakk \u2013 v\u00f5ta meiega \u00fchendust 7 p\u00e4eva jooksul. Lahendame asja kiiresti ilma vaidlusteta. If your order arrives damaged or if an item is missing, please contact us as soon as possible after delivery so we can resolve the issue. When reaching out, include your order number,\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2636,"url":"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-much-does-shipping-cost\/","url_meta":{"origin":5417,"position":4},"title":"How much does shipping cost?","author":"Anna Laaspere","date":"14. jaan. 2026","format":false,"excerpt":"Shipping costs depend on your delivery country and the shipping method you choose at checkout. All shipping prices shown on our website include VAT, so there are no additional shipping taxes added later. Shipping options and prices are displayed automatically at checkout once you select your country and enter your\u2026","rel":"","context":"In &quot;Orders, Shipping &amp; Payments&quot;","block_context":{"text":"Orders, Shipping &amp; Payments","link":"https:\/\/indoorgarden.ee\/category\/indoor-gardening-faq\/orders-shipping-payments\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2640,"url":"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-can-i-track-my-order\/","url_meta":{"origin":5417,"position":5},"title":"How can I track my order?","author":"Anna Laaspere","date":"14. jaan. 2026","format":false,"excerpt":"You can track your order using the tracking link sent to you by email once your order has been packed and handed over to the courier from our warehouse. After your order is prepared in our Estonian warehouse, you will receive an email confirmation that includes your tracking code and\u2026","rel":"","context":"In &quot;Orders, Shipping &amp; Payments&quot;","block_context":{"text":"Orders, Shipping &amp; Payments","link":"https:\/\/indoorgarden.ee\/category\/indoor-gardening-faq\/orders-shipping-payments\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/posts\/5417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/comments?post=5417"}],"version-history":[{"count":0,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/posts\/5417\/revisions"}],"wp:attachment":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/media?parent=5417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/categories?post=5417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/tags?post=5417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}