{"id":5416,"date":"2026-04-27T14:43:45","date_gmt":"2026-04-27T11:43:45","guid":{"rendered":"https:\/\/indoorgarden.ee\/varia\/what-should-i-do-if-my-order-arrives-damaged-or-with-a-missing-item-et\/"},"modified":"2026-04-27T14:43:45","modified_gmt":"2026-04-27T11:43:45","slug":"what-should-i-do-if-my-order-arrives-damaged-or-with-a-missing-item-et","status":"publish","type":"post","link":"https:\/\/indoorgarden.ee\/et\/varia\/what-should-i-do-if-my-order-arrives-damaged-or-with-a-missing-item-et\/","title":{"rendered":"Mida teha, kui tellimus saabub kahjustatuna v\u00f5i osa puudub?"},"content":{"rendered":"<p><em>Kahjustatud v\u00f5i puuduva sisuga pakk \u2013 v\u00f5ta meiega \u00fchendust 7 p\u00e4eva jooksul. Lahendame asja kiiresti ilma vaidlusteta.<\/em><\/p>\n\n<p>If your order arrives damaged or if an item is missing, please contact us <strong>as soon as possible<\/strong> after delivery so we can resolve the issue.<\/p>\n\n\n\n<p>When reaching out, include your <strong>order number<\/strong>, a short description of the problem, and <strong>photos of the damaged product and packaging<\/strong>, if applicable. This helps us quickly assess the situation and work with the courier if needed.<\/p>\n\n\n\n<p>If an item is confirmed to be damaged or missing, we will arrange an appropriate solution, such as a replacement or refund, in line with our policies and EU consumer protection rules.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Important notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please report damage or missing items <strong>promptly after delivery<\/strong><\/li>\n\n\n\n<li>Photos of the parcel and product help speed up the process<\/li>\n\n\n\n<li>Do not dispose of damaged items or packaging until we respond<\/li>\n\n\n\n<li>Issues caused during shipping are handled separately from standard returns<\/li>\n<\/ul>\n\n\n\n<p>For related information, you may also want to see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-do-i-return-a-product\/\" data-type=\"post\" data-id=\"2645\">How do I return a product?<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-long-do-refunds-take\/\" data-type=\"post\" data-id=\"2648\">How long do refunds take?<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Kahjustatud v\u00f5i puuduva sisuga pakk \u2013 v\u00f5ta meiega \u00fchendust 7 p\u00e4eva jooksul. Lahendame asja kiiresti ilma vaidlusteta. If your order arrives damaged or if an item is missing, please contact us as soon as possible after delivery so we can resolve the issue. When reaching out, include your order number, a short description of the [&hellip;]","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[72],"tags":[],"class_list":["post-5416","post","type-post","status-publish","format-standard","hentry","category-varia"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":2650,"url":"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/what-should-i-do-if-my-order-arrives-damaged-or-with-a-missing-item\/","url_meta":{"origin":5416,"position":0},"title":"What should I do if my order arrives damaged or with a missing item?","author":"Anna Laaspere","date":"14. jaan. 2026","format":false,"excerpt":"If your order arrives damaged or if an item is missing, please contact us as soon as possible after delivery so we can resolve the issue. When reaching out, include your order number, a short description of the problem, and photos of the damaged product and packaging, if applicable. This\u2026","rel":"","context":"In &quot;Orders, Shipping &amp; Payments&quot;","block_context":{"text":"Orders, Shipping &amp; Payments","link":"https:\/\/indoorgarden.ee\/category\/indoor-gardening-faq\/orders-shipping-payments\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2645,"url":"https:\/\/indoorgarden.ee\/indoor-gardening-faq\/orders-shipping-payments\/how-do-i-return-a-product\/","url_meta":{"origin":5416,"position":1},"title":"How do I return a product?","author":"Anna Laaspere","date":"14. jaan. 2026","format":false,"excerpt":"To return a product, please contact us first by email and let us know that you wish to make a return. Returns must be requested within 14 days of receiving your order, in line with EU consumer law. When contacting us, include your order number and a short explanation of\u2026","rel":"","context":"In &quot;Orders, Shipping &amp; Payments&quot;","block_context":{"text":"Orders, Shipping &amp; Payments","link":"https:\/\/indoorgarden.ee\/category\/indoor-gardening-faq\/orders-shipping-payments\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5434,"url":"https:\/\/indoorgarden.ee\/et\/varia\/how-do-i-return-a-product-et\/","url_meta":{"origin":5416,"position":2},"title":"Kuidas tagastada toodet?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Tagastusprotsess on lihtne \u2013 v\u00f5ta meiega \u00fchendust 14 p\u00e4eva jooksul ja saadame tagastusjuhised. To return a product, please contact us first by email and let us know that you wish to make a return. Returns must be requested within 14 days of receiving your order, in line with EU consumer\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5433,"url":"https:\/\/indoorgarden.ee\/et\/varia\/can-i-change-or-cancel-my-order-after-placing-it-et\/","url_meta":{"origin":5416,"position":3},"title":"Kas saan tellimust muuta v\u00f5i t\u00fchistada p\u00e4rast esitamist?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Tellimuse muutmine on v\u00f5imalik, kui see pole veel saadetud. Vaatame, kuidas seda k\u00f5ige kiiremini teha. Yes, you may be able to change or cancel your order before it has been packed and shipped from our warehouse. Once an order has been dispatched, changes or cancellations are no longer possible. Orders\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5430,"url":"https:\/\/indoorgarden.ee\/et\/varia\/how-long-does-delivery-take-et\/","url_meta":{"origin":5416,"position":4},"title":"Kui kaua kohaletoimetamine kestab?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Eestis 1\u20133 t\u00f6\u00f6p\u00e4eva, EL-i 3\u20137 t\u00f6\u00f6p\u00e4eva. Vaatame, kuidas valida kiirem v\u00f5i soodsam saatmisviis. Delivery times depend on the destination country. The delivery estimates below already include handling time, and the upper range is extended to allow for possible delays so we don\u2019t over-promise. Estonia, Latvia & Lithuania Delivery usually takes\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5420,"url":"https:\/\/indoorgarden.ee\/et\/varia\/will-i-receive-an-invoice-for-my-order-et\/","url_meta":{"origin":5416,"position":5},"title":"Kas ma saan tellimuse eest arve?","author":"admin","date":"27. apr. 2026","format":false,"excerpt":"Iga tellimus saadab automaatselt arve sinu e-posti aadressile. Vaatame, kuidas ka muuta arve ettev\u00f5ttele v\u00f5i muuta detaile. Yes, you will always receive an invoice by email for your order. After your order is confirmed, the invoice is sent automatically to the email address you used at checkout. This applies to\u2026","rel":"","context":"In &quot;Varia&quot;","block_context":{"text":"Varia","link":"https:\/\/indoorgarden.ee\/et\/category\/varia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/posts\/5416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/comments?post=5416"}],"version-history":[{"count":0,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/posts\/5416\/revisions"}],"wp:attachment":[{"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/media?parent=5416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/categories?post=5416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/indoorgarden.ee\/et\/wp-json\/wp\/v2\/tags?post=5416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}